100% SATISFACTION GUARANTEE
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
SHIPPING (Continental U.S.)
Three shipping options are offered for merchandise delivery:
Second Day (weekdays)
Our cutoff time for orders is 3:30 p.m. Eastern Standard Time (EST) on business days. Business days are considered Monday through Friday and do not include week-ends or holidays observed by our shipping carriers.
Orders are shipped Monday through Friday only. Orders received on Saturday or Sunday will not be processed until the following Monday.
Remember, Day #1 is the first business day following the placement of your order. This assumes we received your order before our 3:30 p.m. EST cut-off time.
Please note: some additional shipping charges may apply to some heavier and oversized orders. You will be notified at the time of your order if additional charges apply.
Also note, UPS will not ship to P.O. boxes. Special arrangements can be made.
Sorry, but we do not ship outside of the Continental U.S.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.
PRICES AND INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.
All Go-Peds are subject to an additional shipping fee. Due to weight and size, please add $10 to your shipping total.